Includes:

• Developing leadership skills 

• The difference between firm management and bullying

• Setting S.M.A.R.T objectives & targets

• Motivating others and driving performance

• Time management (what's urgent & what's important)

• The "Five S" process

• Delegation

• Improving communication

• Driving performance

• Dealing with conflict and / or under-performance

• Recruitment & induction

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This course focusses on the key skills required for branch management and helps delegates understand the importance of collaboration & working together to achieve results, using inter-active scenarios to highlight the pros & cons of different leadership styles.

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The course is ideally suited to newly promoted, or soon to be promoted supervisors & managers. 

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Learning Format: Classroom based or Webinar

Duration: 1 & 2 day options