Includes;

• The role of a Supervisor

• Fundamental safety - Spotting & controlling merchant specific hazards

• The difference between managing and leading

• Leadership styles, and how you are perceived by others

• Basic time management, and setting S.M.A.R.T objectives

• Motivating, and how to interact with different types of people

• Delegation & communication

• Performance management

• Good customer service whilst managing branch operations

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This interactive and engaging workshop focusses on merchant specific operational issues and provides practical support for the effective management of your yard area, and the management of others.

 

There is a high level of delegate participation, with bespoke practical exercises and real-life examples designed to hit home in terms of the key safety messages, plus the course includes the fundamental people skills needed to get the best out of your teams.

 

The course is ideally suited to operational staff - Managers, Assistant Managers, Supervisors & Yard Servers.

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Learning Format: Classroom based or Webinar

Duration: 1 -2 day options